“The quality of your attention determines the quality of other people’s thinking.”


– Nancy Kline, Listening to Ignite the Human Mind



Appreciative listening, deep on-boarding and respectful focus with critical and self-critical thinking.

It helps to nurture customers and colleagues, overcomes negative feedback, is time-effective – – and changes how we view the world!

• will benefit everyone

• measurable improvements in atmosphere and the bottom line

• more than a powerful courtesy

• a creative act that can transform everything!