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Working online?

Performance in English works in York, England, and internationally,

With the C-19 lockdown, our courses are being provided

on Skype, Teams, Webex and Zoom

http://tostig.co.uk

info@tostig.co.uk

• Qualified trainers and coaches with more than 30 years’ experience of training and business management:
• Having impactful communication skills is essential to successful outcomes in business – does your team have a level of performance required to lead international projects in English?• All our workshops are tailor-made to each client’s needs with the aim of maximising effectiveness in the complex international workplace.
• Our programmes are hands-on and in English to focus on key aspects of participants’ performance in real contexts.

Skype sessions are proactive, practical and – while using state-of-the-art theory – are geared around key outcomes for each session, however short.

1) Performance Coaching in Leadership Skills
2) Negotiating and Conflict Management
3) Managing and Influencing others
4) Embodied approach to Destabilisation
5) Language Management for better Outcomes
6) Voice Coaching for Public Speaking
7) Bridging Cultural Differences
8) Active Listening Skills
9) Change Management where English is the Lingua Franca
10) Agile use of coaching techniques

What we do and how we do it!

“There is no way around hard work. Embrace it. You have to put in the hours because there’s always something which you can improve.”

– Roger Federer

Measurable outcomes.

• Subjective and objective improvements, every step of the way. Outcomes-based, objectives-oriented.

• Challenging hard edge of language coaching.

• Understanding – Processing – Self-composing pathway.

• Repetitive practice.

• When you have reached your goal, set yourself another.
1) Performance Coaching in Leadership Skills

“Successful people become great leaders when they learn to shift the focus from themselves to others.”

– Marshall Goldsmith

There is leadership theory and there is the performance of leadership, performing as a leader.

• A business leader must perform successfully in a variety of high-pressure, high-profile situations, that we create in performance coaching.
2) Negotiating and Conflict Management

“There are two people alike. No two people who understand the same sentence the same way… So in dealing with people, you try not to ft them to your concept of what they should be.” – Milton Erickson.

• Avoid zero sum negotiations

• Identify a BATNA

• Negotiate with an eye on the future. IBR vs Distributive approaches.

• Bringing issues into evidence
3) Managing and Infuencing others

“The mind is not a vessel to be flled but a fre to be kindled.” – Plutarch

So often, meetings fail to energise their participants, due to the way language is used

• Learn how to Inspire!

• The quality of communication shapes the quality of life.

• Power, Rules and Interests. TUPAC approach to influencing.

• Why are people doing the opposite of what they say?
4) Deal with Destabilisation

“The irreversibility of time is the mechanism that brings order out of chaos.”

– Ilya Prigogine

What state are you in?

• Is it “business as usual” – are you in the “drone zone” – or the “anxiety zone”, or the “learning zone”?

• Even the best-organised structures tend to dissipate, and negative spirals can take over.

• Convert downwards into upwards spirals

• Language investment that assures a win-win
5) Management for better Outcomes

“A great company is a conspiracy to change the world.” – Peter Thiel, Zero to One

A great thinker once said “The truth is not always beautiful, nor beautiful words, the truth”.

• Another, not so great, said “Do as I say, not as I do”.

• Achieving great things implies wisdom and understanding.

• Walk the talk • Stepping back

• Emotional Intelligence • Neuroplasticity
6) Voice Coaching for Public Speaking

“The power of sound has always been greater than the power of sense.” – Joseph Conrad

Announcing uplifting news, or a hard message? Showing executive presence? Networking, building rapport, or coaching? Pitching to a client or delivering in the boardroom? Turn-taking in a conf-call? Giving an after-dinner speech, story-telling….?

• Using the voice with confidence

• Overcoming Nervousness

• Using Tempo, Pitch, and Emphasis

• Powerful self-composition and projection
7) Bridging Cultural Diferences

“What unhappy beings men are! They constantly waver between false hopes and silly fears, and instead of relying on reason they create monsters to frighten themselves with, and phantoms which lead them astray.” – Montesquieu, Lettres Persanes

What makes us different? What is culture and how does it manifest? How do we bridge differences?

What core values do we share?

• Avoiding misunderstandings • Using profiling methods • Working styles • Pragmatics and Proxemics • “Discovery” Role-play approach
8) Attentive Listening Skills

“The quality of your attention determines the quality of other people’s thinking.”

– Nancy Kline, Listening to Ignite the Human Mind

Appreciative listening, deep on-boarding and respectful focus with critical and self-critical thinking,  help to nurture customers and colleagues, overcome negative feedback, are time-effective – – and change how we view the world!

• will benefit everyone • measurable improvements in atmosphere • and the bottom line

• more than a powerful courtesy, a creative act that can transform everything!
9) Change Management with English as the Lingua Franca

“What got you here, won’t take you there.”

– Marshall Goldsmith

We offer same-company (small group) training. Are you involved in culture change?

• Are you rationalising or restructuring?

• Do you need to develop new company strategies and initiatives or changes in mission?

• Bring a group of key players to the table

• Tough transitions can be handled in a healthy way. We help solve your communication issues.
10) Agile use of coaching techniques

“Great vision without great people is irrelevant.”

– Jim Collins, Good to Great

• Coaching based on tried-and-tested principles

• Coaching techniques including SMART, GROW,

• Push- and pull- styles,

• Transition Curve, ways of Influencing,

• Opening up Options, finding focus, ,

• OSCAR, CLEAR and other models

• STAR, FUEL and others

Specially-designed programmes

• For teams, rising stars, and also for VIP and high-status individuals

• Meeting new challenges in a huge range of contexts.

• Coaching based on tried-and-tested principles

• Discretion and sensitivity to needs

• Fully bespoke packages
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